moliPrivacy Policy
This page describes what we collect when you use moli and how we keep that data protected. We at moli are committed to safeguarding your personal information. We collect data only for account management, payment processing, and platform operation. We do not sell your data to third parties outside what is required by law or payment processors.
Our privacy practices comply with standard data protection principles. When you open an account on moli, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our live casino tables and sportsbook, we collect certain information. This policy explains what we collect, why, and how we use it.
We operate moli where local law permits. Your use of our platform means you accept this privacy policy. If you have questions about your data, contact our support team through the in-app help menu.
What Data We Collect on moli
Account Registration and Identity Verification
When you open a moli account, we collect your email address, username, password, and phone number. We use this information to create and manage your account, send account notifications, and verify your identity. We require identity documents (ID number, proof of address, and a selfie with your ID) before your first withdrawal. We store this information securely to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations.
We do not share your identity documents with third parties except as required by law or payment processors. Our servers may be located outside your jurisdiction (such as outside Indonesia), but we apply the same security standards regardless of server location.
Payment Information
When you deposit on moli via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details: the amount, date, time, and payment method. We do not store your full card number or wallet PIN. Payment processors (mobile banking, local payment, online payment, etc.) handle the actual payment and store sensitive financial data on their own servers. We only record the transaction result—success or failure—and the funds credited to your moli account.
We use payment data to process deposits and withdrawals, detect fraud, and comply with financial regulations. We retain this data for at least three years to satisfy audit and legal requirements.
Gaming Activity and Account Data
We collect data about your play on moli: which games you access, bet amounts, game outcomes, session duration, and account balance. This data helps us understand user behavior, improve game availability, and detect suspicious activity. We also log your IP address and device information (browser, operating system) when you access moli, which helps us prevent fraud and unauthorized access.
We use gaming activity data to personalize your experience on moli, recommend games, and manage responsible gameplay features (such as session timers or balance alerts). We do not share this data with third parties except as required by law enforcement or regulators.
Cookies and Tracking
We use cookies on moli to remember your login session, language preference, and betting history. Cookies are small files stored on your device. They allow you to remain logged in without re-entering your credentials and help us track which features you use most. You can disable cookies in your browser settings, but doing so may limit moli functionality.
We also use web analytics tools (such as Google Analytics) to track how users navigate moli. This data is anonymized and does not include personal identifiers. It helps us improve page load times, identify broken links, and understand user journeys across the platform.
Communication Data
When you contact moli support, email us, or use the in-app chat, we collect your messages and any attachments. We use this data to resolve your issue, improve our support process, and train our team. We retain support communication for one year to help resolve disputes or recurring issues. We do not share your support messages with third parties except as needed to resolve your issue.
How We Protect Your Data on moli
Data Security and Encryption
We at moli use encryption to protect your data in transit (when it travels between your device and our servers) and at rest (when it is stored on our servers). We use industry-standard TLS (Transport Layer Security) encryption on all moli pages. Your account password is hashed and cannot be read by anyone, including moli staff. If you forget your password, we send you a secure reset link—we never send your password via email.
We conduct regular security audits and penetration testing to identify vulnerabilities. We update our security practices as threats evolve. However, no security system is perfect; if you suspect unauthorized access to your moli account, contact support immediately.
Your Rights on moli
You have the right to access your personal data on moli. Log into your account and view your profile, transaction history, and game activity. You have the right to request a copy of all data we hold about you. Contact moli support with your request, and we will provide a data export within 30 days. You have the right to correct inaccurate data—update your profile information directly in your moli account settings.
You have the right to request deletion of your data, subject to legal requirements. Some data (such as payment records for tax or AML compliance) must be retained for at least three years. We will delete other personal data upon request, except where we are legally required to retain it. If you request account deletion, your account will be closed and your data anonymized after the legal retention period expires.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary for moli operation: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details to process deposits and withdrawals. Game providers receive your username and account ID to deliver live-dealer feeds and slot games. Hosting providers store our moli servers and may access your data to maintain system uptime. We do not sell your data to advertisers, brokers, or marketing companies.
We may disclose your data if required by law, court order, or regulatory authority. For example, if law enforcement requests your account data to investigate fraud, we comply with the legal request. We do not notify you of these disclosures as we are usually prohibited from doing so by law.
Data Retention and Deletion
We retain your account data (email, username, identity documents) for as long as your moli account is active, plus three years after closure. We retain payment and transaction data for at least three years to comply with financial regulations. Gaming activity data is retained for one year. Support communication is retained for one year. Cookies are stored on your device and expire based on their expiration date (usually three to twelve months). You can delete cookies manually in your browser settings.
If you request account deletion, we anonymize your personal data after the legal retention period (usually three years) and remove identifying information from our live systems. Historical data may remain in backups, but it is not accessible through normal moli operations.
Policy Updates and Contact
We update this privacy policy periodically as our practices change or new regulations emerge. We post updates on this page and notify you of material changes via email. Continued use of moli after an update means you accept the new policy. If you have questions about our data practices, contact our support team through the in-app help menu. We respond in English during standard business hours.
Our moli services are available only where local law permits. Users are responsible for verifying that their use of moli complies with their jurisdiction's regulations. We do not operate in jurisdictions where online gaming is prohibited by law.