moli Account & Payment FAQ

During registration on moli, you provide a username, email address, mobile number (Indonesian format), and a password. These details allow you to log in and receive account notifications. Your mobile number is also used for account security verification and support contact. After registration, you must complete identity verification (KYC) before you can withdraw. KYC requires a government-issued ID (such as a national ID or passport), proof of address (utility bill or bank statement), and a selfie. This verification protects both your account and moli's compliance with applicable regulations.

Yes, moli accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. You can also deposit and withdraw using e-wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Bank transfers typically take one business day to arrive in your moli account. E-wallet deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment are instant. Withdrawals to e-wallets are also instant, while withdrawals to your bank account process the next business day. All payment methods are displayed in your account's deposit and withdrawal screens.

No. One person may hold only one active account on moli. Creating multiple accounts violates our terms and conditions. If we detect multiple accounts in your name, we will suspend all of them and forfeit any balances. Using another person's identity to create an account is also prohibited and may result in permanent bans from moli and referral to law enforcement. If you have accidentally created a second account, contact support immediately to request closure of one account.

Withdrawal requests on moli are reviewed during business hours. E-wallet withdrawals (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) are processed instantly once approved. Bank transfers (mobile banking, local payment, online payment, e-wallet) are processed the next business day after approval. On weekends and public holidays like Idul Fitri or Idul Adha, processing may take longer. Your withdrawal status is displayed in your account under transaction history. If your withdrawal has not arrived after the expected time, contact support with your withdrawal reference number.

Our support team operates during standard business hours. You can reach moli support through the in-app help menu at any time to submit a question or report an issue. Live chat response times are faster during daytime hours. During nights, weekends, and major holidays (such as Nyepi or Imlek), response times may be longer, but we review all messages and respond within one business day. For urgent account security issues, use the priority alert feature in your account settings to escalate your request to our security team.

moli offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger with real dealers and HD streams), sportsbook betting (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has different game rules and odds. Game descriptions and rules are available within each game's help section. Most games are optimized for both desktop and mobile devices on moli.

Bonus offers on moli come with specific terms and conditions. A new-member welcome offer typically includes a deposit match and a set of free spins or free bets. To claim a bonus, you must make a qualifying deposit. Bonuses are subject to wagering requirements — you must play through the bonus amount a certain number of times before you can withdraw it. Time limits apply; bonuses expire if not used within the stated period. Maximum cashout limits may restrict how much you can win from a bonus. Read the full bonus terms before claiming any offer. Bonus terms are displayed prominently when you claim and are available in your account settings.

You can adjust account preferences through the settings menu in your moli account. Options include updating your email, changing your password, enabling two-factor authentication, and managing notification settings. If you wish to pause activity temporarily, contact our support team to request a temporary account suspension. Explain your reason and the duration. We will pause your account login access. Your balance remains secure and can be withdrawn after the suspension period ends. For permanent account closure, submit a written request through support with your username and email. Closure is processed within five business days.